More than 200 health plan clients and an additional broad range of other industry participants each year trust Gorman Health Group’s team of professionals to deliver expert counsel and tools to help them meet their goals. We pride ourselves on having both day-to-day alignment with the latest CMS guidance and the long-term strategic vision to keep it all in perspective. Our mission as the industry’s most active professional services consultancy and provider of technology-based solutions is to empower health plans and providers to deliver higher quality care to beneficiaries at lower costs, while serving as valued, trusted partners to government health agencies.
Gorman Health Group is the leading solutions and consulting firm for government-sponsored health programs. Our experts consist of seasoned veterans who have served at every decision making level of leading health plans, PBMs and state and federal agencies. Collectively our staff members have thousands of years of experience in every functional area of a health plan and their business partners. No other firm can boast of such a complete view of the industry from policy and politics to resolution to efficient and compliant private sector operations.
Founder & Executive Chairman
John Gorman is Founder and Executive Chairman at Gorman Health Group (GHG). In this role, he has led the development and launch of several entrepreneurial ventures in both software and business process outsourcing in government health programs. John’s work focuses on government health programs strategy, cultural transformation within health care companies, governance, and turnaround of distressed health plans. John brings GHG clients more than 25 years of experience in government-sponsored health program strategy, compliance and operations.
President & CEO
Jeff Fox is President and Chief Executive Officer of Gorman Health Group (GHG). In this role as a partner and member of GHG’s senior leadership team for more than a decade, he is intimately involved with aspects of both business development and client engagement management. Jeff brings GHG clients more than 25 years of experience as one of the nation’s leading experts on government-sponsored programs as well as a passion for health insurance sales, marketing, and product development.
Chief Sales Officer
Charro Knight-Lilly is Chief Sales Officer at Gorman Health Group (GHG). She brings GHG clients a unique ability to merge both compliance requirements and business operating knowledge. Charro has more than 20 years of experience in the Medicare Advantage (MA) industry. Charro’s experience and knowledge allows her to understand executive goals, business needs, operating requirements, and regulatory guidance, thereby offering a full-spectrum view of customized options for our clients.
Chief Consulting Officer
Betsy Seals is Chief Consulting Officer at Gorman Health Group (GHG). In this role, she monitors the operational health of our Medicare consulting practice by utilizing data to implement process improvements, oversees the implementation of strategic initiatives within the practice areas, provides operational vision and leads our day-to-day consulting operations. Betsy brings GHG clients more than a decade of operational experience and compliance expertise as an experienced Medicare managed care compliance professional.
Chief Financial Officer
Paul Stukus is Chief Financial Officer (CFO) at Gorman Health Group (GHG). In this role as a member of GHG’s senior leadership team, he is responsible for helping lead the overall strategic direction of the company and development of GHG’s financial management strategy. Paul is also responsible for developing and implementing more sophisticated policies and procedures, both in the finance and general operational realms.
Senior Vice President, Products
April Fleming is Senior Vice President of Products at Gorman Health Group (GHG). In this role, she is responsible for the development and management of GHG’s software solutions to support the unique needs of Medicare Advantage (MA), Part D, and other government program organizations. April’s efforts are focused on coordinating with GHG’s subject matter experts to ensure product content is compliant and up to date, translating regulatory requirements into technical specifications, and supporting client use of GHG’s products. April brings GHG clients more than 10 years of experience in the Medicare industry.
Senior Vice President, Strategic Development
Susan Roberts is Senior Vice President of Strategic Development at Gorman health Group (GHG). Susan brings GHG clients more than 25 years of healthcare experience, with an expertise in managing Profit & Loss, general management, sales and customer service, streamlining operations and maximizing efficiency and effectiveness, Susan has a solid record of accomplishment in leadership of diverse organizations.
Vice President, Products
Michael Fox is Vice President of Products at Gorman Health Group (GHG). In this role, he works closely with GHG clients to implement product solutions throughout GHG’s product suite, including GHG’s Medicare Sales Training and Certification, Medicare Training Academy, Medicare Data Solutions, and Sentinel Elite™ programs. Michael brings GHG clients more than 10 years of experience in health plan operations and five years of experience in project management and client services.
Vice President, Marketing & Sales Operations
Brett Rudisill is Vice President of Marketing and Sales Operations at Gorman Health Group (GHG). In this role, he has strategic and execution responsibility for all marketing initiatives and brand management in addition to overseeing corporate sales processes and reporting. Brett brings GHG a decade of expertise in operations and strategic development, offering a unique perspective having served as an independent consultant and leading various corporate departments during his employment.
In 1996, GHG Founder & Executive Chairman John Gorman left his post as Assistant to the Director of HCFA’s Office of Managed Care and founded Managed Care Compliance Solutions (MCCS) to provide Medicare regulatory compliance advisory services to health care payers. Following the enactment of the federal Balanced Budget Act (BBA) of 1997, demand for MCCS’ services grew among managed care plans in tandem with the rapid growth of the Medicare+Choice program. In 2001, following a period in which interest among payers in the Medicare+Choice program had waned, MCCS reorganized in anticipation of the pendulum’s return, and hired key managed care executives to head up the company’s product development and marketing and sales capabilities. One of these was Tom Anderson, the former Chief Government Programs Officer for United Healthcare’s corporate office, who encouraged John to think more globally about the industry and its prospects. The two mapped out a design for a Medicare PPO product, and an early blueprint for what would later become the Special Needs Plan with an emphasis on dual eligibles. With its broader focus on government programs, in 2002, MCCS was reintroduced to the industry as Gorman Health Group. That same year, a majority of the managed care organizations that chose to participate in HCFA’s Medicare PPO Demonstration program turned to GHG for assistance.
By late 2003, when the Medicare Modernization Act (MMA) became law, GHG was positioned as the go-to firm for mastery of the regulatory and business implications of the MMA and the creation of the Medicare Part D prescription drug program.
Since 2004, GHG has brought dozens of Medicare plans to market, including Prescription Drug Plans, PPOs, and Special Needs Plans. GHG has led enterprise-wide implementations of its programs at some of the country’s most-respected managed care companies, and led engagements resulting in dramatic increases in operational efficiencies, member satisfaction, clinical outcomes, and profitability. About this time John came to think of GHG’s consulting practice as a laboratory for technology and outsourced services: where GHG identified a consistent need among its clients, we would consider whether software or outsourcing was a better solution than providing advice. In 2005, as a response to the increased financial pressure on plans, GHG pioneered the development and introduction of the industry’s first turnkey HCC management solution (and in 2009, its successor, CenseoHealth), began development of cutting-edge revenue management software for Medicare plans (known today as Valencia™), and started to build a capability to conduct certification and training of sales agents (known today as Sentinel Elite™). In 2006 with the launch of the Medicare Part D drug benefit, GHG gave greater emphasis to Medicaid, and began its work on dual eligibles and managed long-term care in earnest. Today, having served more than 250 health plan clients since the MMA’s passage, GHG is increasingly focused on providing our government clients with business tools and solutions to help them navigate the opportunities presented by health reform. Today, hundreds of clients serving millions of beneficiaries leverage the strategic counsel and technology solutions of GHG to maintain compliant operations, improve market position, and advance growth objectives.