2020 Operational Readiness Prep – Ensure Comprehensive Processes in the New Year
I was recently flying to a client site. The Southwest plane was just boarding, and…
Strategy
Why Member Experience? And Why Now?
Recently, I was having a drink with a friend in the industry, and I started…
Focus on the Entire Iceberg, Less on Individual Members
“What we do and accomplish is only the tip of the iceberg of what’s possible…
3 Steps for Success: 2020 Material Creation and Review Season
It’s late Friday afternoon before Memorial Day weekend and the Centers for Medicare & Medicaid…
Set Your Plan Apart with an OTC Benefit
Two of the buzz phrases most frequently heard in the health care community now are…
The 2020 Rate Announcement & Final Call Letter for MA & Part D
OVERVIEW On April 1, 2019, the Centers for Medicare & Medicaid Services (CMS) released final…
You Can NO LONGER Be on Autopilot! Live or Let Die to the Nationals!
This past Annual Election Period (AEP) was more active than in past years, and the…
Top 10 Changes – Draft Medicare Communications and Marketing Guidelines
Centers for Medicare & Medicaid Services (CMS) has released the draft Medicare Communications and Marketing…
The 2020 Advance Notice and Final Call Letter for MA & Part D
On January 30, 2019, the Centers for Medicare & Medicaid Services (CMS) released Part II…
Medicare Advantage 2020 Proposed Rule
It’s been a long wait since the passage of the Bipartisan Budget Act in February,…