Health Insurance Exchange Training


Live and web-based training on the Health Insurance Exchanges


The most critical component to success in the exchange marketplaces: Thoroughly trained staff.  From your internal staff to your network physicians, your customer service representatives to your sales brokers, the issuers with the best-trained team members will be ready to handle the unpredictable challenges presented by your prospective new members.  And right now is the time to get started.

Thinking about Health Insurance Exchange participation in 2017? Gorman Health Group provides training sessions on the critical topics your team needs to be ready.   Both general and department-specific training sessions are authored by GHG’s industry-leading experts, and can be provided in two formats:

– Expert-led webinar with a live-discussion format
– On-site training sessions that include discussions of best practices and Q&A sessions designed to explore your organization’s specific needs

Topics available include:

• Health Insurance Exchanges basics

• Operations

– Enrollment, Disenrollment, Reconciliation 101

– Disenrollment 101

– Customer Service 101

– Risk Adjustment 101

• Sales & Marketing

– Sales 101

– Marketing 101

• Sales Agent and Broker Training

• Provider Training

Do you need an industry expert, products, or consulting services?