Manager, Client Services
Christine Tobin is a Senior Consultant at Gorman Health Group (GHG). In this role, she has been involved in multiple reconciliation projects and brings a hands-on approach to get the job done. She has a passion for driving for success and continuous improvement for each client engagement. Christine brings GHG clients more than a decade of operational and compliance experience. GHG clients benefit from her leadership expertise in the areas of enrollment, disenrollment, reconciliation and Medicare Secondary Payer reconciliation. Her approach offers Centers for Medicare & Medicaid Services (CMS) compliant, best practice solutions.
Since joining GHG, Christine assisted a Blue Cross & Blue Shield Organization conduct research and reconciliation of its membership. She was responsible for leading a team that created researched and resolved thousands of retroactive membership changes. Additionally Christine led a GHG team that conducted timely and accurate processing of all 2011 Medicare Advantage Prescription Drug (MA-PD) plan and Prescription Drug Plan (PDP) elections for the plan.
Recently, Christine supported a GHG team to research, perform analysis and outreach on thousands of MSP discrepancies in an effort to recover over $15M in accounts receivable for a Blue Cross & Blue Shield plan.
Prior to joining GHG, Christine worked for Blue Cross & Blue Shield of Rhode Island for more than 20 years. She served in leadership roles in the Medicare Advantage Membership and Enrollment area. She also worked as a Compliance Business Analyst responsible for reviewing HPMS memos to identify impacts to workflow, providing guidance and managing work plans to support the membership area.