Jessica Purser is a Product Consultant at Gorman Health Group (GHG). In this role, she works primarily with the Online Monitoring Tool™ (OMT™), assisting organizations in implementing GHG’s comprehensive compliance software. As part of the Products team, Jessica maintains GHG content within OMT™ and provides ongoing support and training resources for OMT™ clients. Jessica brings GHG clients a dynamic understanding of the beneficial impact of quality tools and products in Medicare Advantage business operations and Centers for Medicare & Medicaid Services (CMS) compliance. Her areas of focus include training and development, process and product enhancement, and audit readiness.
Prior to joining the GHG team, Jessica was the Supervisor of Enrollment for Medicare Advantage Prescription Drug (MA-PD) plans at Cigna-HealthSpring. During that time, Jessica developed and implemented a comprehensive training program for MA-PD enrollment practices, facilitated CMS/internal/vendor-driven audit assignments, acted as liaison to the Business Analyst staff for various reporting requests and process automation initiatives, and consulted on work groups associated with customer retention and increasing Star Ratings.
Jessica graduated from Florida State University and now resides in Nashville, Tennessee, with her family.